SERVICES

During the design and engineering phase of your project, the Field Service Canada team will leverage 20+ years of product knowledge and design experience to architect the ideal lighting, rigging, audio, video and control solutions to suit your project’s needs. Key services provided during this phase include:

Consultation Services:

The FSC team offers consultations to better understand your needs, preferences, and project requirements. FSC will use these valuable insights to provide strategic design and engineering recommendations that align with your project’s unique goals and objectives.

Site Surveys & Assessments:

Conducting site surveys and assessments will help FSC understand the physical space and its limitations. This information is crucial for designing a system that meets your requirements while considering factors like acoustics, lighting conditions, and space constraints.

System Design and Engineering:

FSC's team of engineers and designers will create detailed plans and schematics for your lighting and AV systems. This includes selecting appropriate equipment, determining optimal placement, and designing wiring and connectivity solutions.

CAD Drawings & Documentation:

FSC will provide CAD drawings and technical documentation to ensure clarity and precision in the design and engineering process. These documents serve as a reference for the installation team and other stakeholders involved in the project.

Customization Options:

Depending on your needs, FSC can also offer customization options for integrated lighting systems, audio & video equipment, and control systems. Tailoring the solutions to meet your unique requirements can enhance overall performance and user experience.

Product Demonstrations:

Product demonstrations allow you to experience the proposed solutions firsthand. This helps you visualize the end result and make informed decisions about the system design and equipment selection.

Budgeting & Cost Estimates:

FSC will provide you with a detailed cost estimate so that you can plan your budget effectively. With over 20 years of experience, FSC knows how to accommodate varying budget constraints while ensuring quality and performance.

Project Management Support:

Throughout the design and engineering phases, FSC can assign a dedicated project manager to oversee every step of the process. This ensures smooth communication, coordination, and timely completion of tasks.

Inquire Now

During the project management phase of your project, the Field Service Canada team will provide various supporting resources to you to ensure smooth execution and satisfaction. From quick fixes like equipment upgrades to large-scale redesign, we will plan your entire project with detailed designs for clear communication from start to finish.

Project Management/Coordination:

The FSC team assigns a project manager/coordinator to oversee the entire project, acting as the primary point of contact for you. We will coordinate with you, internal teams, and sub-trades, ensuring timely completion and adherence to specifications.

Detailed Project Plan:
FSC will provide a comprehensive document outlining the project scope, milestones, timelines, and responsibilities. It serves as a roadmap for all involved parties and helps track progress.

Technical Documentation:
FSC's team will create detailed technical specifications, diagrams, and schematics outlining the proposed lighting and AV systems. This helps you understand how the system is integrated and the proposed solutions, facilitating informed decision-making.

Budget and Cost Estimates:
FSC will provide clear breakdowns of costs associated with equipment, labour, installation, and any additional services. This ensures transparency and helps you plan your finances accordingly.

Product Samples and Demonstrations:
FSC can provide product samples or arrange demonstrations to show you how to experience the quality and functionality of the proposed lighting and AV equipment before installation.  We work with architects and designers to ensure that the proposed solution aligns with the space’s design parameters.

Site Surveys and Assessments:
Conducting onsite surveys to assess the existing infrastructure, environmental factors, and any potential challenges. This helps in designing customized solutions tailored to the specific requirements of the project site.  Continued site surveys throughout the project help us adjust the schedule accordingly as the project progresses.

Progress Reports:
FSC will provide you with regular updates on the project's progress, including milestones achieved, any issues encountered, and proposed solutions. This keeps you informed and reassured of the project's status.

Training and Support:
Offering training sessions for end-users on how to operate and maintain the installed systems. Additionally, providing ongoing technical support post-installation ensures your satisfaction and system longevity.

Quality Assurance and Testing:
Conducting rigorous testing and quality assurance checks during the integration phase to uphold the highest quality standards for the installed systems.

Documentation and Manuals:
Providing comprehensive user manuals, maintenance guides, and warranty information for the installed equipment. This empowers you to troubleshoot common issues and ensures proper care of the systems.

Inquire Now

Field Service Canada’s technicians ensure seamless installation of even the most complex lighting and AV systems. From clear communications on our onsite schedule and activities to comprehensive training and resources for end-users, we provide the support you need throughout the installation phase.

Technical Support:
FSC provides access to technical support staff who can provide assistance over the phone, via email, or through online chat.

Onsite Assistance:
Depending on the size and complexity of the project, the FSC team may offer onsite assistance from trained technicians or engineers. Our experts can help with the physical installation of equipment, ensure everything is set up correctly, and address any issues that arise during the process.

Training Workshops or Seminars:
FSC offers training workshops or seminars for you and your staff to learn how to operate and maintain the installed equipment effectively. These sessions may cover topics such as system operation, troubleshooting, and routine maintenance.

Online Resources:

All of your project resources and documentation are conveniently accessible through hosted cloud services.

Documentation and Manuals:
Comprehensive documentation and user manuals for each component of the lighting and AV system are provided. These documents include detailed information on product specifications, installation requirements, operation instructions, and maintenance guidelines.

Warranty Coverage:
FSC will share clear information on warranty coverage for the equipment being installed, including what is covered, duration of coverage, and any limitations or exclusions. 

FSC standard is to provide a 2 year warranty at no additional cost.

Inquire Now

After installation, Field Service Canada’s programmers will define the system functionality and user experience, ensuring you receive an easy-to-use, effective user interface design that seamlessly integrates into your standard operations. Throughout the programming phases of your lighting and AV integration project, we provide various supporting resources to ensure smooth execution and satisfaction.

Technical Support:
FSC can assist with troubleshooting, answer questions, and provide guidance throughout the programming phase.

Programming Templates:
FSC will share re-configured programming templates or presets that you can use as a starting point for customization based on your specific needs and preferences.

Remote Assistance:
The FSC team offers remote assistance services where technicians can remotely access and troubleshoot systems, minimizing downtime and ensuring quick resolution of any issues.

Onsite Support:
FSC will provide onsite support during critical phases of the programming process to address any challenges, make adjustments, and ensure that the system is functioning as intended.

Testing and Validation:
FSC conducts thorough testing and validation of the programmed system to ensure compatibility, functionality, and performance meet your expectations.

Continued Maintenance Plans:
FSC offers continued maintenance plans or service contracts to provide ongoing support, updates, and maintenance services beyond the initial programming phase.

Inquire Now

Once the design and installation are completed, Field Service Canada’s warranty ensures ongoing support, with various resources available during the warranty, support, and service phases. FSC’s commitment extends beyond installation, with a dedicated team equipped to address any issues and adapt to your changing needs throughout the years, ensuring lasting success for your venue.

Warranty Documentation:
The FSC team offers clear documentation outlining the terms and conditions of the warranty, including what is covered and for how long.  FSC standard is to provide a 2 year warranty at no additional cost.

Troubleshooting Guides:
The FSC team provides detailed guides or FAQs to help you troubleshoot common issues you may encounter with their lighting and audio video systems.

Technical Support Hotline:
FSC has a dedicated hotline or support email where you can reach out to FSC’s technical support team for assistance with any problems you may encounter.

Onsite Support:
Depending on the complexity of the system and the terms of the warranty, FSC offers onsite support visits to address issues that cannot be resolved remotely.

Remote Diagnostics:
Utilizing remote access technology, FSC is able to diagnose and potentially resolve issues without the need for a technician to visit your location.

Inquire Now